If your company is using Zoho as a CRM, integrating your call tracking software is a huge benefit for both efficiency and long term customer acquisition tracking. Using a solution which can track which called, where the calls came from, when the calls came in, etc. is gold in data land! Here are some considerations.
- Integration Method: At a basic level, just about any call tracking solution will integrate with Zoho if you know how to use API connectors like Zapier. However, some call tracking software companies offer a direct integration which saves you a step and the technical know-how to integrate.
- Data: What data do you want to send to Zoho exactly? Know this before choosing a call tracking solution as you’ll want to find out what the integration options are.
We love Zoho and we love call tracking so whether you directly integrate with services like Easy Call Tracker or use Zapier or other API Connectors, please do integrate! You’ll save time, money, and hassle.