For medical-related business, HIPAA compliance is a big issue with regards to almost everything, call tracking included. With call tracking, it’s important to consider HIPAA regulations and how they affect the way to capture and store call data.
On this page, we aren’t giving legal advice, just some common sense tips for choosing a HIPAA compliant call tracking solution.
Which Call Tracking Software is HIPAA Compliant?
| Provider | Instant Setup | Google Analytics Integration | Dynamic Phone Numbers | Starter Pricing | Learn More | Free Trial | ||
|---|---|---|---|---|---|---|---|---|
 Easy Call Tracker | Yes | Yes | Yes | $9.95/Month | Learn More | Free Trial | @easycalltracker | |
 CallRail | Yes | Yes | Yes | $30/Month | Learn More | Free Trial | @callrail | |
 PhoneWagon | Yes | Yes | Yes | $45/Month | Learn More | Free Trial | @phonewagon | |
 Response Tap | Yes | Yes | Yes | Quote Available | Learn More | Demo Available | @responsetap |
Choosing the Best HIPAA Compliant Software to Track Phone Calls
You’re a medical services provider, but that doesn’t mean you don’t need to track phone calls (and marketing results)! Here’s what you need to consider to find the best call tracking solutions which are HIPAA compliant.
- Less is More: Always a mantra of HIPAA compliane, knowing less is usually more safe. Why? The less information you store, the less you need to keep safe and call tracking is no different. Focus on call tracking solutions which help you make marketing decisions sans the features which tell you too much about the caller.
- Cost: Mention the word HIPAA to any software provider and expect the price to go up. Ask in advance for costs related to ensuring HIPAA compliance.
- Legal: Always ask your legal service provider to review prospective software and the risks associated with it.
Final Thoughts
Simply put, HIPAA is no joke. Compile a list of call tracking providers (we’ve done this for you) and let the legal people do what they do best to determine which offers the least risk exposure.
Related Resources
- Easy Call Tracker: Greatcall tracking software
- PhoneWagon: Robust call tracking solution