Quality analysis provides valuable insights that can change your business for the better. The only way to improve calls is through the ability to record and review the quality of the leads, customer feedback, and employee performance. There are multiple options for recording calls whether inbound or outbound.

On this page, we’ll cover your best options for choosing the best call tracking solution which offers call recording.

Which Call Tracking Software Offers Call Recording?

ProviderInstant SetupGoogle Analytics IntegrationDynamic Phone NumbersStarter PricingLearn MoreFree Trial

Easy Call Tracker		YesYesYes$9.95/MonthLearn MoreFree Trial@easycalltracker

CallRail		YesYesYes$30/MonthLearn MoreFree Trial@callrail

PhoneWagon		YesYesYes$45/MonthLearn MoreFree Trial@phonewagon

Response Tap		YesYesYesQuote AvailableLearn MoreDemo Available@responsetap

Choosing the Best Call Tracking Solution With Call Recording

Having a strong or weak sales staff is determined by whether you are using customer feedback to arm them with information to understand your customers better and provide excellent solutions. If your business is primarily phone-based then call recording is one of the only ways you can learn from your conversations to provide feedback and coaching for your team.

  • Inbound or Outbound: Research whether the solutions are tailored to your business, some can offer call recording but might be limited to only inbound calls.
  • Data: Some call tracking solutions have additional features giving you structured analysis on the call recording to better understand the nature of your customers such as transcribed conversations and lead analysis.

Final Thoughts

Consider call recording options as it can be a great benefit to your business, additional reporting on calls recorded is always good but not worth spending the extra if the customer information is not crucial.

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